FAQs
Answers to the most common questions about Efexsys payment processing services are just a click or tap away.
Answers to your most frequently asked questions
We know that decisions about payment processes are not made lightly. So, whether you’re a current utility or local government customer, a prospective Efexsys customer, or even a consumer wondering about the Efexsys charge on your bill, we want to make sure you have the right information.
Are you a customer with a utility or municipality and see “Efexsys” or “Efexsys Utility Svc Fee” on your statement? Click or tap here to learn why the charge may appear and how to get help identifying your payment.
If your question is not listed below, or if you need more information, contact us for additional support!
For utilities and municipalities
Efexsys is a payment services provider that helps utilities and local governments accept and manage customer payments across online, mobile, phone, and in-person channels.
Visit About Us to learn more about Efexsys.
Efexsys offers integrated payment workflows for organizations using compatible billing software, connecting payment activity directly with your existing billing environment. Availability depends on which billing platform your organization uses.
Efexsys supports credit and debit cards, ACH/eCheck, Apple Pay, Google Pay, autopay, point-of-sale, telephone IVR, and text-based payment options.
Visit the Services page for more information!
Efexsys focuses exclusively on utilities and local governments rather than trying to cover every industry.
As of August 2026, Efexsys has processed nearly $400 million across over 8 million transactions for utility and municipal customers.
Contact the Efexsys team to discuss which payment channels and processing model fit your organization.
For consumers
No. Efexsys is a payment services provider used by utilities and local governments to process payments. Your utility or municipality remains responsible for your account and bill.
Efexsys processes payments on behalf of utilities and local governments.
If you recently paid a utility or municipal bill, Efexsys may appear on your statement in connection with that transaction, and a separate service fee may appear under “Efexsys Utility Svc Fee” depending on the payment arrangement your utility uses.
Some organizations use a payment model in which a separate service or processing fee applies to certain transactions.
When applicable, that fee may appear separately from your utility payment and may include Efexsys in the statement description.
First, compare the transaction date and amount with any recent utility or municipal payments.
If you still cannot identify it, contact Efexsys and provide the date, amount, and any organization you may have recently paid.
Do not submit your complete card information or bank account number through any online form.
Depending on the payment arrangement used by your utility or municipality, your bill payment and an associated processing or service fee may appear as separate transactions.
It depends upon your utility or municipality setup, but in general, Efexsys supports credit and debit cards, ACH/eCheck, Apple Pay, Google Pay, autopay, point-of-sale, telephone IVR, and text-based payment options.
Still have a question?
Some payment questions depend on how your organization operates.
If you didn’t find the answer you need, tell us what you’re trying to solve and we’ll help you sort through the options.